Notes from the Zendesk IPO Filing

Is Zendesk the best out there???

David Cummings on Startups

Zendesk , one of the hottest and fastest growing Software-as-a-Service (SaaS) companies just filed their S-1 to go public . Zendesk makes help desk software for support teams to interface with customers in an efficient manner. Zendesk started at the same time as Pardot back in 2007, so I have a sense of nostalgia watching our respective companies grow up at the same time as a class of second-generation SaaS companies providing broad-based solutions for a specific market.

Here are a few notes from the Zendesk S-1 IPO filing:

  • Over 40,000 customer accounts (pg. 1)
  • Zendesk approach (pg. 3)
    Beautifully Simple
    Omni-Channel and Contextual
    Affordable
    Natively Mobile
    Cloud-Based Architecture
    Open Platform
    Proactive Engagement
    Strategic Analytics
  • Revenue (pg. 9)
    2011 – $15.6M
    2012 – $38.2M
    2013 – $72M
  • Losses (pg. 9)
    2011 – $7.2M
    2012 – $24.4M
    2013 – $22.6M
  • 473 employees (pg. 13)
  • Has experienced several security breaches including…

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